As all our arrangements are made-to-order, please do note that all purchases made will be final. Most stocks and fresh flowers will be purchased 1-3 days before, to give them adequate time to be conditioned and bloomed.
If you would like to make any amendments to your order, or change the delivery date, please notify at least 48 hours in advance before the original delivery date.
Refunds/exchanges are accepted on a "case-by-case" basis, and usually will be on grounds of “quality” issues only. The following issues are some of the reasons which will not be deemed fit as grounds for a return, refund or exchange.
- Issues of “not liking” the arrangement
- Recipient’s style preferences
- Sender’s change of mind
All issues or refund/exchange requests, pertaining to quality issues, must be indicated to us within 12 hours of receiving of the flowers — if you are calling after hours, please leave a message and we will reach back to you as soon as possible.
Refunds, if granted, not pertaining to quality issues, will not be in full 100% amount. It will only be 90% of the paid price.
For granted refund instances, store credits can be issued in full 100% of the paid amount.
Our aim is to make our customers satisfied! With that in mind, we ensure that all arrangements are in perfect conditions before they are delivered. If you experience quality issues with your order which might have occurred in transit/during delivery, please contact us immediately. We will try our best to resolve any issues as efficiently as possible.
Flowers are perishable and sensitive to heat. We guarantee that our flowers are fresh and in perfect condition when they are dispatched from our studio. We will not be held liable for the life span of flowers AFTER the recipients/family members/friends receive them as we will not know how each recipient handles or takes care of them.
Please note that replacements or refunds, whenever necessary, will be given at the sole discretion of The Felicity Florals, and we reserve the right to reject any return requests.